Whirlpool's repair and spare parts service

Initiatives and Case Studies

Whirlpool’s repair and spare parts service

Whirlpool offers a wide range of genuine spare parts and accessories for their household and garden appliances at low prices. Spare parts can be bought directly on the Whirlpool website. The company also offers a repair service to extend the life of their products.

Member Initiative / Large company / Producer / Fridge & Freezers / Other Large Equipment / Refurbish / Repair

Key Findings

Whirlpool currently has 35 staff directly employed in Ireland in after-sales repair and service functions.
The company also has 10 repair and after-sales partners in Ireland, including exclusive partners as well as non-exclusive service centres.
2020 was a challenging year but as a manufacturer of essential goods, Whirlpool was able to continue sales and servicing throughout.

Impacts

Number of products repaired in Ireland in 2020	35,308
Number of spare parts shipped for repair in Ireland in 2020	120,111

Summary

Whirlpool gives customers the option to buy spare parts for their Whirlpool appliances through their website. Consumers can choose from an extensive range of genuine Whirlpool appliance parts, including accessories and everything needed to ensure Whirlpool appliances are kept in full working order.

Whirlpool offer repair services to keep products functioning properly, thereby increasing the longevity of their products. In 2020, Whirlpool reported tonnage of reused and repaired cooling LHA, fridge freezers, and LHA products.

A study from the industry group APPLiA— Home Appliance Europe—found that about 81% of requests for repairs in the EU result in actual repairs. This dramatically reduces the number of products being disposed of and extends their useful life.